Terms of Service
Bookmark Cleaning Services LLC Terms and Conditions
By using this website to book services you adhere to the terms and conditions. If you do not adhere to the terms and conditions reframe from all usages of our services.
Cancellations/Rescheduling Policy
All services must be canceled or rescheduled 24 Hours ahead of the scheduled service. If you cancel or reschedule within 24Hours there will be a $115 fee charge. If you cancel or reschedule 3hours before the cleaning there will be a %50 charge for the cleaning cost. If you cancel or reschedule once the cleaners have arrived or if the cleaners are locked out of the property, you will be charged for the full cost of the cleaning.
Booking Confirmations
Self booking online does not guarantee you the selected time, you will be contacted by email or phone for confirmation.
All bookings require a deposit of $70 for holding purposes. This is a NON-REFUNDABLE fee that will be applied to the total amount for services rendered.
Service Fees
We normally charge flat rates based off of years of experience and due to the type of services selected, sq of property and beds/baths . We may adjust the price based off of the condition of the property. We reserve the right to reevaluate the price at any time if job takes more than the assumed completion time. Bookmark Cleaning Services will contact consumer for price revisions.
Payment Policy
Clients can prepay for their cleaning services online using Book Now, Client hub or pay at time of service. Bookmark Cleaning Services accepts the following payment methods: Cash, Visa, MasterCard, Discover, American Express, Zelle and PayPal. We require a credit card on file to guarantee your cleaning appointment and payment is due at the time of service. Tips are not expected but are appreciated.
Entry to Your Property
If you wish to be present during the cleaning, please allow a 3-4hr window for arrival. If you will not be home please communicate with us of the key’s location. For recurring cleaning, our preference is to have a key to the home/office or to pick up a key from the building’s front desk. If the key is left underneath the doormat or any other unsecure places we will not be responsible for damages or theft4
Holidays and Office Closings
Bookmark Cleaning Services observes the following holidays:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
If a routine Cleaning falls on one of the holidays above, we will contact you in advance to reschedule. By using our website, you indicate that you agree to our privacy policy and that you agree to abide by it. If you do not agree to our privacy policy, please refrain form using out website.
Right to Refuse Services
We reserve the right to deny or terminate services due to the following safety concerns: weapons on premises , inappropriate or uncomfortable situations, serve clutter, extremely unsanitary conditions or disconnected utilities.
Our cleaners have the choice to refuse service if they feel unsafe/threatened and or very poor unsanitary conditions. You will be charged a $70 cancellation fee if services are refused for any of these reasons.
Late Payments
Payment is due at the time of service or once services have been rendered. If Bookmark Cleaning Services has not received payment for work completed, 30 days after completion of the work, there will be a $50 fee assessed, or 1.5% MPR of the cumulative total owed (18% per year, compounding monthly) to accrue until the debt is paid, whichever is greater. Bookmark Cleaning may hire a collections company to collect on debts owed and/or take legal action. Customers are responsible for all costs of collection including actual attorney fees incurred.
Inclement Weather
We will be closed and services will be rescheduled as recommend by the customer.
Before Cleaning
We ask that the areas to be cleaned are easily accessible. Please allow cleaners to be able to efficiently clean tables, floors bathrooms etc. If you need additional time to better prep the area give us a call so we can adjust the cleaning fee. These areas need to not be cluttered or present tripping hazards for the staff.
Refund Policy
We do not offer refunds. We will offer a re-clean of any areas that the customer my be unhappy with. Our cleaners are professionals and take great deed in fulfilling the customers satisfaction.
High Monetary/Sentimental Valuables
If the Client decides that they would like Bookmark Cleaning Services to clean items of high monetary/Sentimental value greater or equal to $400, the client will then agree to release Bookmark Cleaning Services of all liabilities that may arise from cleaning the item(s). The client accepts all Liabilities of the damages and will replace or fix damage even if it was caused by Bookmark Cleaning Services. If they do not agree then such items will not be cleaned.
Properties/Items That We Can Not Clean
Any properties that is infested with bugs, presents a bad odor, or has a dense smoke filled atmosphere will not be cleaned due to safety concerns.
Any items that contains paint stains, biohazards(mold),Chandeliers, blood, feces, human bodily fluids, cat litters , pet cages, urine, or toxic chemicals will not be cleaned due to safety concerns.
Service will not be provided for cleaning of exterior of home, exterior window cleaning, or cleaning while another service provider is present.
Hoarding Properties
We will provide Junk Removal Services.
Cleaning Services are also available if none of the available applies. Please read Properties/items that we can not clean.
Add-On Services
- These services are available for an extra charge
- Clean inside of Microwave
- Clean inside of Refrigerator
- Clean inside of dishwasher
- Clean inside of Kitchen Cabinets
- Clean Patio Furniture
- Clean Garbage disposal
- Closet Organizing
- Laundry Service
- Interior Window Cleaning
- Window blind detail
Heavy Items
Heavy items will only be moved or arranged when it pertains to Home Staging or Junk Removal Services “ONLY”. Cleaners will not be required to move anything over 35lbs for Standard, Deep or Move-IN/move-Out Services. If heavier Items need to be moved for cleaning then the client can move the items themselves or include “H0me Staging ” services for additional charge. It is imperative that the Customer make Bookmark Cleaning Services aware of any items in excess of 300 pounds, as well as the access conditions associated with these items. This is so Bookmark Cleaning Services can be prepared with the necessary equipment and adequate “manpower”. In such a case, Bookmark Cleaning Services reserves the right to send additional workers to assist with the item at reasonable rates. If adequate “manpower” is not available, Bookmark Cleaning Services reserves the right to not move the item if it might result in a dangerous situation. If movers feel the exceptionally large or heavy item may cause damage in being moved, they will notify client of this possibility. If customer agrees, Bookmark Cleaning Services will be as careful as possible, but is not responsible if any damage does occur to that item or walls, door frames, and the like. If customer does not agree, Bookmark Cleaning Services will not move that item.
Must Provide
The Client must provide access to hot water supply and electricity to be able to operate cleaning services.
Damage
Our Cleaners are extremely experienced and good at what they do, and exceptionally careful with our clients’ possessions. However, accidents to happen. If damage is caused by our service, Bookmark Cleaning Services reserves the right to repair, compensate for, or replace the damaged items in question.
Any damage claims must be submitted in writing to info@bookmarkcleaning.com within 48 hours of your cleaning service with attachments of the damaged item(s). We cannot process a claim unless payment has been made in full upon the completion of the cleaning. Failure to report damages within 48hrs results in the customer assuming liability
Cleaning Supplies
Bookmark Cleaning Services will provide any and all material or equipment to complete the service. If the customer recommend in using their cleaning material or equipment. Bookmark Cleaning Services will not be held liable for any damages caused by cleaning products recommended by the customer nor will Bookmark Cleaning Services be held liable for damage that occur to property/equipment recommended by customer.